Policies and terms

Booking policy

Deposit and payment

• A 50% deposit (plus the call-out fee for makeup, if it applies) secures your booking, or you can pay the full amount when you book. Your booking is confirmed once this payment goes through.
• The balance must be paid at least 24 hours before your appointment. You can pay it from your booking page.
• Bookings made less than 24 hours ahead are paid in full when you book.

Call-out fee (makeup)

• Makeup is done where you are, or at our studio in KwaThema, Springs. Nails and hair are done at the studio. There's no call-out fee for studio appointments.
• Call-out is free in the areas close to us: Actonville, Anzac, Apex, Benoni Central, Benoni North, Benoni West, Boksburg Central, Boksburg East, Boksburg North, Boksburg South, Brakpan Central, Brakpan North, Brenthurst, Cason, Cinderella, Comet, Dalpark, Dalview, Dawn Park, Denneoord, Dewald Hattingh Park, Dunswart, Elspark, Ethembeni Park, Farrar Park, Freeway Park, Groeneweide, Helderwyk, Huntingdon, Jan Smutsville, Jansenpark, Kenleaf, Kilfenora, Kleinfontein, Klippoortjie, Lakefield, Larrendale, Leachville, Leondale, Libradene, Mackenzie Park, Minnebron, Nestadt, New Modder, Parkdene, Parkrand, Plantation, Ravenswood, Reigerpark, Rondebult, Sallies Village, Sherwood Gardens, Sonneveld, Sunair Park, Sunward Park, Tamboville, The Stewards, Van Dyk Park, Villa Liza, Wattville, Weltevreden, Westdene, Westwood, Windmill Park, Witpoortjie.
• Everywhere else, a R250 call-out fee applies. It's separate from the price of your service.
• If the address you give is outside the free call-out areas, the call-out fee is payable before your appointment.
• The call-out fee is refunded if you cancel 24 hours or more before your appointment. With less notice it's kept, along with the deposit.

Cancellations

• Cancel 24 hours or more before your appointment and we'll refund your payment in full.
• If you cancel with less than 24 hours' notice, don't arrive, or we can't do your appointment when we arrive, your 50% deposit and any call-out fee are not refunded. Anything else you've paid is refunded.
• If we have to cancel, you get everything back.
• You can move your booking once, free, with at least 24 hours' notice. WhatsApp us to arrange it.

Please be on time

• If we have to wait 15 to 30 minutes before we can start (at your place, or for you at our studio), R150 is added and paid before we begin.
• If we wait more than 30 minutes, the appointment is cancelled and 50% of the service price is kept.
• This keeps us on time for the clients booked after you.

Privacy notice

Malhaya Beauty respects your privacy and follows the Protection of Personal Information Act (POPIA).

What we collect

• For bookings: your name, WhatsApp number, email (optional), area, and booking details.
• For orders: your name, WhatsApp number, email (optional), delivery address and order details, plus your nail sizes or, if you choose, photos of your hands to size your set.
• For messages: what you send us through the contact form.

Why we use it

• To confirm and manage your booking or order, deliver your press-ons, and reply to you.
• To keep the records the law requires for payments and accounting.
• We don't send marketing messages unless you've agreed to them.

Payments

Payments are processed by PayFast on its secure checkout. We never see or store your card or bank details.

Who we share it with

• PayFast, to process your payment.
• Our email provider, to send your booking confirmation and reminders if you give us your email.
• Our courier, with your name, number and address, to deliver your order.
• Cloudflare, which hosts this website and its booking records.
• NdimaTech (Pty) Ltd, which looks after this website for us.

We don't sell your information.

How long we keep it

As long as we need it for your booking or order, and then as long as the law requires for financial records. Hand photos are deleted 30 days after your order is sent.

Your rights

You can ask to see, correct or delete your information, or object to how we use it, by contacting us below. If you're unhappy with how we've handled it, you can complain to the Information Regulator (inforegulator.org.za).

Cookies

This website doesn't use tracking or advertising cookies. Your shop cart is kept in your browser only until you pay or close the tab.

Contact

For anything about your information, contact our information officer at hello@malhayabeauty.co.za or on WhatsApp at +27612830830.

Terms of sale

Who you're buying from

• T.T. Makuyi, trading as Malhaya Beauty, a sole proprietorship.
• Address for legal notices: KwaThema, Springs, 1575 (full address on request at hello@malhayabeauty.co.za). Our studio is here; we send its full address to clients when they book.
• Email: hello@malhayabeauty.co.za. WhatsApp: +27612830830.
• Website: malhayabeauty.co.za

Prices and payment

• All prices are in South African rand.
• Appointments: as set out in the booking policy above, including the R250 makeup call-out fee outside the free call-out areas.
• Payment is by card, Instant EFT and other methods through PayFast, when you book. Your booking is confirmed once payment goes through.

Cancellations and returns

• Appointments follow the booking policy above.

Complaints

If something isn't right, contact us first and we'll do our best to sort it out quickly.

Security

This website uses an encrypted connection (HTTPS), and card and bank details are entered only on PayFast's secure checkout.

These terms are governed by the law of South Africa.